United States Shipping Policy

Last Updated: October 2, 2026

This policy explains order handling, carriers, shipping costs, delivery estimates, free-shipping offers, and shipping restrictions for HockeyBoss orders shipped within the United States.

1. U.S. Shipping Scope

HockeyBoss ships eligible merchandise to supported U.S. delivery addresses. The shipping methods available for an order depend on the destination, products, package dimensions and weight, carrier availability, and any product-specific shipping requirements.

2. Handling and Processing

Orders may require up to 3 processing days before they are handed to the carrier. HockeyBoss may process orders Monday through Sunday. Carrier pickup schedules, weekends, holidays, payment verification, address verification, inventory review, or special handling can affect when a package enters carrier transit.

Carrier transit time begins after the package has been accepted by the carrier and is separate from HockeyBoss handling time.

3. Carriers

Depending on the order and destination, HockeyBoss may offer or use:

• FedEx Ground
• UPS Ground
• USPS Ground Advantage

Not every carrier or service is available for every order. The shipping options presented during checkout for the specific order control.

4. Free Standard Shipping

For a limited time, HockeyBoss is offering free standard shipping on eligible U.S. orders regardless of order value. No minimum purchase is required during this promotional period.

The free-shipping offer applies automatically when an eligible standard shipping method is available for the order. No promotional code is required unless expressly stated otherwise.

Eligibility may depend on the shipping destination, product, package characteristics, and available shipping service. Any product-specific or destination-specific shipping restriction will be disclosed on the product page, during checkout, or before the order is submitted.

HockeyBoss may change, replace, or discontinue free-shipping offers for future orders. The shipping offer and eligibility displayed on the Site and during checkout when an order is placed will apply to that order.

5. Shipping Charges Outside a Free-Shipping Offer

When an order does not qualify for an available free-shipping offer, or when a different shipping service is selected or required, the applicable shipping charge will be displayed during checkout before the order is submitted.

Shipping costs may vary based on destination, carrier, service level, package size, package weight, product type, and any special-handling requirements.

6. Oversized and Special-Handling Products

Certain large, unusually shaped, heavy, or specially handled merchandise—including selected goals, trainers, wheeled bags, and other products identified as oversized—may require a different shipping method or special handling.

If an oversized or special-handling product requires a shipping service or charge that is not covered by the current standard free-shipping offer, the applicable shipping information will be disclosed on the product page or during checkout before purchase.

7. Delivery Estimates

Delivery estimates are based on the carrier service available for the order. Unless a carrier expressly identifies a service as guaranteed, delivery dates are estimates and may be affected by weather, holidays, carrier volume, transportation disruptions, incorrect addresses, or other events outside HockeyBoss’s reasonable control.

Expedited carrier service, when available, reduces carrier transit time but does not necessarily eliminate HockeyBoss processing time.

8. Tracking

When tracking information is available, HockeyBoss sends shipment confirmation and tracking details to the email address associated with the order. Tracking may take additional time to activate after a shipping label is created.

9. Multiple Packages

An order may ship in more than one package due to product dimensions, inventory location, oversized-item requirements, or carrier limitations. Separate tracking numbers may be provided for separate packages.

10. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. HockeyBoss may contact the customer if an address requires verification.

Contact HockeyBoss as soon as possible if a shipping address needs to be corrected. We cannot guarantee an address change after fulfillment or shipment has begun.

11. Lost, Damaged, or Incorrect Shipments

If a package appears lost, arrives damaged, or contains incorrect merchandise, contact HockeyBoss promptly at contact@hockeyboss.com and provide the order number and supporting photographs when applicable.

12. Returns

Return eligibility, return methods, refunds, and return-shipping responsibility are governed by our Returns & Refund Policy.

13. International Shipping

This policy applies to U.S. shipping only. International orders are subject to separate destination, carrier, customs, duties, taxes, shipping-cost, and return requirements described in our International Shipping Policy.

14. Shipping Support