United States Shipping Policy

Last Updated: September 1, 2026

This policy explains order handling, carriers, shipping costs, delivery estimates, and shipping restrictions for HockeyBoss orders shipped within the United States.

1. U.S. Shipping Scope

HockeyBoss ships eligible merchandise to supported U.S. delivery addresses. The shipping methods and charges available for an order depend on the destination, products, package dimensions and weight, carrier availability, and any product-specific restrictions.

2. Handling and Processing

Orders may require up to 3 processing days before they are handed to the carrier. HockeyBoss may process orders Monday through Sunday. Carrier pickup schedules, weekends, holidays, payment verification, address verification, inventory review, or special handling can affect when a package enters carrier transit.

Carrier transit time begins after the package has been accepted by the carrier and is separate from HockeyBoss handling time.

3. Carriers

Depending on the order and destination, HockeyBoss may offer or use:

• FedEx Ground
• UPS Ground
• USPS Ground Advantage

Not every carrier or service is available for every order. The checkout shipping options for the specific order control.

4. Free Standard Shipping on Eligible Orders $150+

Eligible orders totaling $150 or more before tax qualify for free standard shipping within the contiguous United States when the free-shipping option is available and selected at checkout.

Free-Shipping Exclusions

• Alaska and Hawaii
• International destinations
• PO boxes and APO addresses
• Designated oversized products
• Products with a product-specific shipping restriction or charge disclosed before purchase

5. Orders Under $150

For orders that do not qualify for free shipping, the applicable shipping charge is displayed during checkout before the order is submitted. Shipping costs may vary by destination, carrier, service level, package size, package weight, and product type.

6. Oversized Products

Certain large or unusually shaped merchandise, including selected goals, trainers, wheeled bags, and other products identified as oversized, may be excluded from free shipping. Eligible oversized items may carry shipping charges of up to $24.99, with the actual charge shown during checkout.

If a product requires a different freight or special-handling charge, the applicable cost will be displayed on the product page or during checkout before purchase.

7. Delivery Estimates

Delivery estimates are based on the carrier service available for the order. Unless a carrier expressly identifies a service as guaranteed, delivery dates are estimates and may be affected by weather, holidays, carrier volume, transportation disruption, incorrect addresses, or other events outside HockeyBoss’s reasonable control.

Expedited carrier service, when available, reduces carrier transit time but does not necessarily eliminate HockeyBoss processing time.

8. Tracking

When tracking information is available, HockeyBoss sends shipment confirmation and tracking details to the email address associated with the order. Tracking may take additional time to activate after a label is created.

9. Multiple Packages

An order may ship in more than one package due to product dimensions, inventory location, oversized-item requirements, or carrier limitations. Separate tracking numbers may be provided for separate packages.

10. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. HockeyBoss may contact the customer if an address requires verification. We cannot guarantee an address change after fulfillment or shipment has begun.

11. Lost, Damaged, or Incorrect Shipments

If a package appears lost, arrives damaged, or contains the wrong merchandise, contact HockeyBoss promptly at contact@hockeyboss.com and provide the order number and supporting photographs when applicable.

12. Returns

Return eligibility and return-shipping responsibility are governed by our Returns & Refund Policy.

13. Shipping Support