Returns & Refund Policy

Last Updated: September 1, 2026

This policy explains the return, refund, defective-item, and warranty process for eligible purchases made from Hockey Boss (“HockeyBoss,” “we,” “us,” or “our”) through hockeyboss.com.

1. Return Eligibility

Eligible products may be returned when a return request is submitted within 10 days after delivery. Merchandise must be new, unused, unworn, unaltered, free of scuffs or other signs of use, and returned with the original manufacturer packaging, tags, accessories, manuals, and components where applicable.

HockeyBoss inspects returned merchandise before approving the return. Items that do not meet these requirements may be rejected and returned to the customer at the customer’s expense.

2. How to Start a Return

1. Submit the HockeyBoss Return Request Form within the applicable return window.
2. Wait for HockeyBoss to review the request and send return instructions to the email address associated with the request.
3. Package the merchandise securely, include any information requested by HockeyBoss, and ship it using the approved instructions.
4. Use a trackable shipping service and retain the tracking number until the return has been completed.

3. Return Method

HockeyBoss accepts returns by carrier/mail only. HockeyBoss does not accept customer walk-in or in-store returns at the warehouse.

Do not send merchandise to HockeyBoss until the return request has been reviewed and return instructions have been issued.

4. Return Shipping Costs

Normal / Non-Defective Returns

The customer is responsible for the cost of shipping an eligible non-defective return back to HockeyBoss. We strongly recommend a trackable service. HockeyBoss is not responsible for a return package that is lost before delivery to HockeyBoss.

Defective, Damaged-on-Arrival, or Incorrect Items

For a verified item that arrived defective, damaged, or materially different from what was ordered, HockeyBoss will provide an approved prepaid return method or reimburse a reasonable, pre-approved tracked return-shipping cost. Customers should not purchase expensive or expedited return shipping without HockeyBoss approval.

5. Refund Method and Timing

After eligible merchandise is received and inspected, HockeyBoss will issue the approved refund to the original payment method. HockeyBoss will generally process the refund within 5 business days after receipt and approval of the returned merchandise.

Your bank, card issuer, or payment provider may require additional time to post the refund after HockeyBoss submits it.

At the customer’s request and where operationally available, HockeyBoss may offer store credit instead of an original-payment refund. Store credit is not required for an otherwise eligible standard return.

6. Original Shipping Charges

Original shipping charges are non-refundable for normal returns. If HockeyBoss made a verified fulfillment error or the product arrived defective or damaged, HockeyBoss may refund applicable original shipping charges when appropriate.

7. Exchanges

Standard exchanges are not offered. If you need another size, color, model, or product, return the eligible item under this policy and place a new order.

A replacement provided for an item that arrived defective, damaged, or incorrect is treated as a defective-item resolution, not a standard exchange.

8. Non-Returnable and Restricted Items

The following are not eligible for a standard return:

• Hygienic and protective gear: jocks, jills, mouthguards, compression wear, and base-layer bottoms that contact the skin.
• Altered or modified equipment: skates that have been heat-molded (“baked”), custom-profiled steel runners, sticks that have been cut or taped, and other merchandise altered after purchase.
• Used or damaged merchandise: items showing wear, scuffs, gameplay use, missing manufacturer tags, missing components, or missing original packaging.
• Final sale / clearance: merchandise expressly marked final sale, closeout, or non-returnable at the time of purchase.
• Customized or personalized merchandise: items made, altered, lettered, numbered, or otherwise customized for the customer, unless the item arrived defective or HockeyBoss made an error.

Where a product-specific return restriction applies, it will be disclosed on the product page before purchase.

9. Defective Items and Manufacturer Warranties

If an item arrives broken, defective, damaged, or incorrect, submit the Return Request Form as soon as possible, preferably within 48–72 hours after delivery, and provide photographs where appropriate.

After verification, HockeyBoss may provide a replacement or refund to the original payment method. HockeyBoss will cover the approved return-shipping cost for a verified arrival defect or fulfillment error.

Problems that occur after an item has been used may be subject to the applicable manufacturer warranty. Warranty periods and requirements vary by manufacturer and product. Used warranty claims may be inspected to distinguish a manufacturer defect from normal wear, cosmetic damage, improper care, alteration, or gameplay misuse.

10. Restocking Fees

HockeyBoss does not charge a restocking fee for an eligible approved return. Merchandise that does not qualify under this policy may be rejected and returned to the customer at the customer’s expense rather than being accepted with an undefined restocking charge.

11. Cancellations

If you need to cancel an order, contact contact@hockeyboss.com as soon as possible. Cancellation cannot be guaranteed after fulfillment or shipment has begun. If an order has already shipped, the applicable return process will apply after delivery.

12. Contact