International Shipping Policy

Last Updated: October 2, 2026

This policy explains international shipping availability, carriers, delivery estimates, shipping charges, customs, duties, restrictions, and returns for eligible HockeyBoss orders shipped outside the United States.

1. International Availability

HockeyBoss ships to supported international destinations where a valid international shipping option is available during checkout.

International shipping availability may depend on the destination country, product characteristics, package size and weight, carrier capability, export or import restrictions, payment verification, customs requirements, manufacturer restrictions, and other legal or operational requirements.

If no international shipping option is presented during checkout for a destination or product, the order is not currently eligible for international shipment through HockeyBoss.

2. International Carrier

HockeyBoss uses FedEx international services for supported international shipments. The exact service available for an order depends on the destination, package characteristics, product eligibility, and carrier availability at checkout.

3. Processing and Delivery

International orders may be processed Monday through Sunday. Orders may require additional verification, export documentation, customs information, or other international-shipping preparation before shipment.

After shipment, international delivery is typically estimated at 5–10 business days. This is an estimate and not a guaranteed delivery window.

Customs clearance, destination-country procedures, local holidays, weather, transportation disruptions, carrier operations, inspections, or other circumstances outside HockeyBoss’s reasonable control may extend delivery time.

4. International Shipping Charges

Free-shipping offers or promotions available for U.S. orders do not apply to international shipments unless the applicable promotion expressly states otherwise.

International shipping charges are determined by factors including the destination, package size and weight, products ordered, and available carrier service. The applicable international shipping cost is displayed during checkout before the order is submitted.

5. Taxes, Duties, Customs, and Brokerage

Applicable taxes that HockeyBoss is required or configured to collect are calculated during checkout based on the delivery address and applicable rules.

Unless checkout expressly states that import duties, customs charges, brokerage fees, carrier-clearance fees, or similar destination-country charges are prepaid or included, those additional charges are the recipient’s responsibility.

These charges may be assessed or collected by FedEx, customs authorities, government agencies, or other destination-country authorities before or at delivery.

6. Brand, Product, and Destination Restrictions

HockeyBoss does not currently apply a general brand-wide international shipping restriction. However, individual products, brands, or destinations may be unavailable because of legal requirements, export restrictions, customs rules, manufacturer restrictions, carrier requirements, package limitations, or other operational conditions.

The shipping eligibility presented during checkout controls whether a specific product can be shipped to the selected international destination.

7. Tracking

When tracking information is available, HockeyBoss sends shipment confirmation and FedEx tracking details to the email address associated with the order.

Tracking information may take additional time to become active after a shipping label is created or the package is transferred to the carrier.

8. Address and Recipient Information

Customers are responsible for providing complete and accurate recipient information, including the street address, postal code, city, state, province or region where applicable, country, phone number, and any information required for shipping or customs clearance.

Incorrect or incomplete information may cause shipment delays, additional carrier or customs charges, failed delivery, or return of the shipment.

9. Refused, Unclaimed, or Undeliverable Shipments

A shipment that is refused by the recipient, remains unclaimed, is rejected because required duties or fees were not paid, or is returned because of an incorrect or incomplete customer-provided address may incur additional carrier, customs, brokerage, return-transportation, or processing charges.

If merchandise is returned to HockeyBoss, any eligible refund will be determined after the merchandise is received and inspected. Customer-caused shipping, customs, brokerage, or return charges may be deducted from the refund where permitted and applicable.

10. International Returns

Standard buyer-remorse international returns are not accepted.

International returns are accepted for verified damaged, defective, or incorrect merchandise.

To report an eligible international issue, submit the Return Request Form promptly and provide photographs and supporting information when requested.

Do not send an international return before HockeyBoss has reviewed the request and provided return instructions.

For a verified damaged, defective, or incorrect international order, HockeyBoss will provide an approved prepaid return method or reimburse a reasonable, pre-approved tracked return-shipping cost.

If HockeyBoss authorizes a refund instead of a replacement, the approved refund will be issued to the original payment method.

11. Original International Shipping and Import Charges

Original international shipping charges and destination-country customs duties, import taxes, brokerage fees, carrier-clearance charges, or similar costs are generally non-refundable when the loss or expense results from customer-caused delivery failure, refusal, an incorrect address, or unpaid destination-country charges.

If an order arrived defective, damaged, or incorrect because of a verified HockeyBoss fulfillment issue, HockeyBoss will determine the appropriate reimbursement or resolution based on the circumstances and applicable law.

12. U.S. Shipping

This policy applies to international shipments. Orders shipped within the United States are governed by our United States Shipping Policy, including any current U.S. free-shipping offers or minimum-purchase requirements.

13. International Shipping Support